Risk
Management

First slide

INFORMATION FOR CUSTOMERS ON IDENTITY PROTECTION

Customers can protect their identity by following the basic security precautions. Identity theft is the first threat in losing personal information and being misused. It’s a serious crime that can wreak havoc with customer’s finances, credit history, and reputation and can take time, money, and patience to resolve. Immediate step is to stop an identity thief from doing more damage. Follow these steps as soon as possible:

  • Place an Initial Fraud Alert
  • Report Identity Theft

PROTECT YOUR CARDS AND ACCOUNT INFORMATION

  • Don’t disclose your account number over the phone unless you initiate the call.
  • Guard your account information. Never leave it out in the open or write it on an envelope.
  • Keep a record of your account numbers, expiration dates, and the telephone numbers of each card issuer so you can report a loss quickly.
  • Draw a line through blank spaces on charge or debit slips above the total so the amount can’t be changed.
  • Don't sign a blank charge or debit slip.
  • Tear up copies and save your receipts to check against your monthly statements.
  • Cut up old cards cutting through the account number before you throw them away.
  • Open your monthly statements promptly and compare them to your receipts. Report mistakes or discrepancies as soon as possible.
  • Carry only the cards you'll need.
  • Don't carry your PIN in your wallet, purse, or pocket or write it on your ATM or debit card. Commit it to memory.
  • Never write your PIN on the outside of a deposit slip, an envelope, or other papers that could be lost or looked at.
  • Carefully check your ATM or debit card transactions; the funds for this item will be quickly transferred out of your checking or other deposit account.
  • Periodically check your account activity, especially if you bank online. Compare the current balance and transactions on your statement to those you've recorded. Report any discrepancies to your card issuer immediately.