Switch Dispute Resolution System (SDRS)

As part of an initiative to increase the quality of service for member banks, 1LINK has launched a Switch Dispute Resolution System (SDRS) to aid dispute handling.

The system provides an automated, centralized platform for member banks to track complaint status and is designed to minimize errors and increase convenience for member banks. Quick, efficient complaint handling puts member banks on track to meet State Bank of Pakistan timelines, reducing risk of financial penalties caused by breach of turnaround time.

Currently SDRS supports dispute handling for the following services:
1. ATM cash withdrawal
2. Inter-bank fund transfer (1IBFT)
3. Inter-switch transactions (ATM cash withdrawal and IBFT)
4. Bill payment transactions
5. PayPak POS disputes.