As part of an initiative to increase the level of service to our member banks, 1LINK has launched a Switch Dispute Resolution System (SDRS) to expedite and facilitate dispute handling.

The system will provide an automated and centralized platform for member banks to log and track the status of their complaints. It is designed to minimize errors and increase convenience to our member banks, ensuring that all disputes are resolved in a timely and efficient manner.  Faster complaint handling will also enable our member banks to be in a better position to meet State Bank of Pakistan timelines, reducing the risk of financial penalties caused by breaches of turnaround time.

Currently SDRS supports dispute handling for the following services:

  • ATM Cash Withdrawal
  • Inter Bank Fund Transfer (IBFT)
  • Inter-Switch Transactions (ATM Cash Withdrawal and IBFT)
  • Bill Payment Transactions